Kia ora! I’m Amy, a Senior Experience Designer at Verizon Connect, having transferred from the Christchurch, NZ office to Dublin, IE in 2023. With a background in entrepreneurial startups, digital marketing, design, open data and customer support, mixed in with a degree in Psychology, I've followed my curiosity. Whether it's making cool stuff that helps people in small business or figuring out ways to improve people's lives using open data - I take all my learnings from these into my current role.
I have a passion for solving problems in complex systems and finding considered and contextual solutions through cross-functional team collaboration.
When not at work, I lend my design and IT skills to those in need. Currently, I dedicate 4 hours a week to the PII Foundation as their Chief Digital Officer, providing online GP Services to Ukrainians worldwide, recreating a cost-effective website to reinforce their message. I am also studying to achieve a Certificate in Irish Archaeology at ATU. In spare time I tend to take technology apart and fix it, making mini versions of things, or indulging my passion for travel, movies, music and any other media.
Gallup Strengths
Restorative
Connectedness
Relator
Individualisation
Intellection
My previous experience has mainly been in product management, customer experience, data analysis, operations and communications/marketing. I specialise in being a generalist, making tools that help people. While I enjoy working in Tech, I’m neutral about what we use to build a great product - my main goal is on what is going to work best for people and the job they are wanting to do.
As far as my work style goes, i’m a natural collaborator and facilitator. I like to have time to process thoughts and ideas, but prefer to work with a team to further develop and grow these into a product. With my background in startups, i’m used to working both on the tools and developing high-level strategic plans, i’ll try to figure out how something works so I can help out, and i’m comfortable asking a ton of questions until we have some sort of breakthrough.
With working in a team, my goal is to bring out the best in people, through kindness and compassion. I have worked with inter-team conflict around product priorities and managed competing demands on product development. When working with clients or other external stakeholders, I believe strongly in data-informed decision making, where data is an important part of critical thinking and creating a context in which to grow understanding.
Areas I am interested in working include strategic customer and user experience, service design, team processes, organisation culture, remote working and how we get people working together to create great things!
My journey
For my detailed work history, check out my LinkedIn profile.
Skills:
Product strategy and market fit
Research and scoping projects
Workshop planning and facilitation (and follow up!)
Wireframing and prototyping
User testing/interviews and key stakeholder research
Product roadmapping
Facilitating inter-team conflict and product prioritisation
Team management for effective communication, incl. in a remote-first environment
Data analysis and analytics platforms (Mixpanel, Looker, Pendo, Google Analytics, Tableau)
Data literacy and key critical thinking workshops
Managing CRM and CMS platforms
Set up and managing Google Ads campaigns
Customer support and client relationship management
Want to get in touch or find out a bit more?
Verizon Connect - Pretending we were tv presenters with the monthly tribe update…hybrid working can be tough!
Celebrating our win as Technology Innovator of the Year.
Presenting ‘Business Figures’ at the ASB Data Summit.
Leading the team at Gather Unconference.
Running a Tech Refurbish evening for Women’s Refuge - repairing donated laptops and mobiles for reuse.
At Verizon Connect Chch - Running an all-day workshop for a big project coming up, setting our goals and how we were going to get there.
Figure.NZ Launch of Business Figures and our Partnership with ASB and Statistics NZ.
POS and cloud computing for Vend.
My short career as an actress for a Vend commercial…